Refunds & cancellation

Last updated: 31 October 2026.

Cancelling

Cancel anytime through Payhip — the link is in your subscription receipt email, or email support@tradietenders.com and we'll cancel it for you. No phone calls, no "retention offers". Alerts continue until the end of the month you've already paid for, then stop. You can also mirror a pause or cancel inside billing. That stops our emails. Payhip is still the biller until you cancel there. Open the A$18 plan.

Refunds

A$18 a month is a digital subscription. Once a month is charged, it is generally not refunded. Cancelling stops the next charge. It does not refund the month you are in.

• Cancellation is not pro-rata: when you cancel mid-month you keep access for the rest of that month. The current month's A$18 is not partially refunded.
• Our billing or service mistake (charged after you had cancelled, charged twice, or the service was down for a sustained stretch): we refund the affected charges.

Your statutory rights

Nothing on this page limits rights you have under the Australian Consumer Law. If the service has a major failure, the remedies in that law still apply.

How refunds are paid

Back to your original payment method via Payhip, usually within 5–10 business days depending on your bank.